The all-in-one WhatsApp Business platform for your whole team
ChatSetu AIbrings the official WhatsApp API, no-code automation, AI chatbots and voice agents, a real-time team inbox and a built-in CRM together — so you can sell, support, and grow on the world's most-used chat app.
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Why choose ChatSetu AI
Official & compliant
Built on Meta's official WhatsApp Business Cloud API — no unofficial workarounds.
Automate everything
AI chatbots, voice agents, auto-assign, and campaigns that run while you sleep.
Connects your stack
Shopify, Instagram, Google Sheets, Meta lead ads, and any custom tool via API.
Built around how you work
One platform, 12 ways in
Start with whatever is costing you the most time right now — the rest is already connected to it.
WhatsApp Business API
Official WhatsApp Business Platform access, message templates and webhooks.
Learn moreWhatsApp Automation
No-code flows, drip journeys and status-driven follow-ups that run without you.
Learn moreAI WhatsApp Chatbot
AI agents that answer from your own documents and draft replies for your team.
Learn moreAI Voice Calling
AI voice agents that place and answer calls, with numbers, transcripts and billing.
Learn moreWhatsApp CRM
Every contact, custom field, tag, status and conversation history in one place.
Learn moreWhatsApp Team Inbox & Helpdesk
A shared multi-agent inbox with assignment, departments and ticketing.
Learn moreWhatsApp Campaigns
Template broadcasts to segmented audiences, with delivery and click reporting.
Learn moreShopify WhatsApp Integration
Order updates and abandoned-cart recovery on WhatsApp, synced from Shopify.
Learn moreWhatsApp Google Sheets Integration
Sync WhatsApp contacts and leads to Google Sheets, and export to Drive.
Learn moreInstagram Automation
Instagram DMs in the same inbox, plus comment-to-DM auto-replies.
Learn moreClick-to-WhatsApp Ads Attribution
Link ad clicks to the chats they start, and report outcomes back to Meta.
Learn moreWhatsApp API for Agencies
Run separate client organisations, each with its own wallet and pricing.
Learn moreEverything in one place
One platform. 26 powerful features.
From the official API to AI chatbots, drip journeys, voice agents and deep integrations — here's a taste of what's launching.
WhatsApp Official API
Connect your number through Meta
Go live on the official WhatsApp Business Cloud API using Meta's embedded signup: authorise with Facebook, pick or register your number, and start sending. Templates are submitted to Meta from inside ChatSetu AI, and inbound messages and delivery statuses arrive over verified webhooks.
Learn moreInstagram DMs
Instagram conversations, same platform
Connect an Instagram professional account and handle its direct messages alongside your WhatsApp conversations, so your team answers customers from one place instead of switching apps.
Learn moreAI Voice Calling
Voice agents on real phone numbers
Deploy AI voice agents that place and answer calls on numbers you provision, with behaviour prompts, click-to-call from a contact, bulk calling runs, and full call history. This is telephony that runs alongside WhatsApp — not calling inside WhatsApp itself.
Learn moreBulk Campaigns
Broadcast to a segment, on schedule
Send approved template campaigns to a contact group, a lead status, a filtered segment or a hand-picked list, and schedule them ahead. Preview how many contacts a filter matches before you launch, then track queued, sent, delivered, read and failed per recipient.
Learn moreDrip Journeys
Multi-step sequences that run on time
Build scheduled, multi-step sequences that unfold over days or weeks, with per-step funnel stats so you can see where people drop off. Date-based triggers can fire a set number of days before a stored date — birthdays, anniversaries, renewals or any custom date field.
Learn moreClick-to-WhatsApp Attribution
Know which ad started the chat
When someone taps a Click-to-WhatsApp ad, the click identifier is stored on their contact record, so the conversation stays linked to the ad that created it. Outcomes can be posted back to Meta through the Conversions API. You build the ads in Meta Ads Manager; ChatSetu AI attributes and reports what they produced.
Learn moreFAQ
Frequently asked questions
Everything you need to know about the ChatSetu AI WhatsApp Business platform.
What is ChatSetu AI?
ChatSetu AI is an all-in-one WhatsApp Business platform built on the official WhatsApp Business Platform API. It brings together bulk campaigns, automation flows, AI chatbots, AI voice calling, a shared team inbox with ticketing, and a built-in CRM — plus Shopify, Instagram and Google Sheets integrations.
Is ChatSetu AI built on the official WhatsApp Business API?
Yes. ChatSetu AI connects to your WhatsApp number through Meta's official WhatsApp Business Platform using embedded signup, so your account stays compliant and your messages go through approved infrastructure rather than unofficial workarounds.
What can I do with ChatSetu AI?
You can run template broadcast campaigns to segmented audiences, build no-code automation flows and multi-step drip journeys, deploy AI chatbots that answer from your own uploaded documents, handle every conversation from a shared multi-agent inbox with tickets and departments, and keep contacts, custom fields and lead statuses in a built-in CRM.
Does ChatSetu AI support AI chatbots and AI voice calls?
Yes, and they are separate capabilities. AI chatbots reply inside the chat and can be grounded on documents you upload so answers come from your own content. AI voice agents place and answer real phone calls on numbers you provision, with call history and per-call metering.
Which integrations does ChatSetu AI support?
Shopify (including order sync and abandoned-cart recovery), Instagram (DMs and comment-to-DM automation), Google Sheets and Google Drive, Meta lead ads with the Conversions API, plus any other system through the REST API, API keys and signed outbound webhooks.
How much does the WhatsApp Business API cost?
There are two separate costs: Meta charges per message, with rates that depend on the template category and the recipient's country, and your platform provider charges for the software. ChatSetu AI shows per-country message pricing and runs on a prepaid wallet so you can see what a campaign will cost before you send it. For current platform plans, message us on WhatsApp or send the contact form.
How do I get started with ChatSetu AI?
Create an account, then connect your WhatsApp number through Meta's embedded signup — you authorise with Facebook, pick or register a number, and set up your business profile. If you would rather be walked through it, message us on WhatsApp and we will help you migrate.
Can I talk to someone before signing up?
Yes. Message us on WhatsApp for the quickest reply, call us during business hours, or send the contact form and we will get back to you by email within one business day.
Start running WhatsApp properly
Tell us about your business and we'll get your number connected, or message us on WhatsApp and we'll walk you through it.